Problem Resolution and Service Desk

About this policy

Policy contact:

Mark Napier

Date of last update:

January 03, 2022


Service Desk requests may be submitted in the following ways:

  1. Email to
  2. Via the web form at

A request should include as much detail as possible to aid in routing problem to appropriate parties for resolution and to provide staff with information needed to diagnose any problem.

Work Notes: Work notes are used to document technical procedures that are not of interest to the requestor, but may prove valuabel when similar requests are submitted at a later date. Example of what might be documented in Notes includes detailed procedures used to resolve the problem or specific hardware model number ordered.